FAQ

Since 1997, we have happily been sharing our "hearth and soul" with the Avalon community at 422 West Willis in Detroit. Nothing beats handing a crusty loaf of Farnsworth Family Farm bread over the counter to an excited customer or the smile of a satisfied sea salt chocolate chip cookie lover, when reunited with their favorite treat. Detroiters, it appears, love to share the Avalon hearth. We are now excited to expand our hearth beyond our flagship store. Through Avalon "Hearth To Home" Mail Order, we will bake, package and mail our baked goods to you and your loved ones, wherever they reside!

How do I place an order?
Go to our mail order site here and click on the product you would like to order. Once on the product page, it will show details of the product and you can click "add to cart." This button will redirect you to PayPal where you can securely purchase your Avalon goodies.

Can I ship the order to another person?
Yes! We love it when our customers share the Hearth and Soul of Detroit with others. When paying for the order, change the Shipping Address to your lucky recipient's name and address.

What about multiple gifts to multiple recipients?
We would love for you to purchase multiple gifts to several lucky people. However,  our current capabilities only allow one order shipped to one address. If you would like to place several orders to multiple recipients, please place them individually.

When will my order be shipped? Can I choose the shipping date?
Each Avalon Hearth to Home Mail Order is baked up freshly for you. When you place your order, an order is placed with our Avalon Breads production team, and is baked for you the next day. The order is then shipped when the goodies are cool and packaged the next day. We ship out our bits of Hearth and Soul each weekday from Monday through Friday with UPS via 2-day shipping to make sure that our baked goods are freshest when you open them. If you would like to choose a shipping date so that it arrives on a specific day, please email us at info@avalonbreads.net to let us know.

Can I personalize the message on my Hearth to Home order?
Yes- we prefer that you do! When checking out, under the Shipping Address form, it says "Share your love- card message." Click "Add" and type out your message.

What if I need to make changes to my order or cancel it?
Please contact info@avalonbreads.net as soon as you know and we will work with you to make any changes necessary. 

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